About American Services Unit

Location, Hours, Contact Information

1. What are you normal hours of operation for the Consular Section?

Normal hours of operation for the Consular Section are Monday through Friday 7:30am to 4:30pm.

Prior to March 31, 2009, American Citizen Service hours are Tuesday and Thursday 8:30am to 11am and 1pm to 2pm for full services (all but Consular Reports of Birth Abroad) and 1pm to 3:30pm for limited services (passport and federal benefits pick-ups by walk-in and Consular Reports of Birth Abroad by appointment).  Until March 31, 2009, Consular Report of Birth Abroad appointments may be made by phone at +66(53)10-7777.

Effective March 31, 2009, American Citizen Services hours are Tuesday and Thursday 8am to 11am and 1pm to 3:30pm and Friday 1pm to 3:30pm with non-emergency services being available by appointment only.

2.  What are the security procedures at the Consular Section?

Consulate security procedures require that all visitors submit to a security inspection.  No luggage, electronic or photographic equipment is permitted in our waiting room or on other Consulate premises.  You may check small electronic items at the Consulate gate.

3. How can I contact the Consular Section?

Our email address is: acschn@state.gov. Our phone number is +66(53)10-7777.  Our fax numbers are 053-234-472 or 053-252-633.

For after-hours or weekend emergencies involving the death, arrest, or serious injury to an American citizen in northern Thailand, please call our duty officer at 081-881-1878.

4. Where is the Consular Section located?

The Consular Section is located at the U.S. Consulate General in Chiang Mai, which is at 387 Wichayanond Road (across the street from the Chiang Mai Municipal Hall building). Our mailing address is: American Consulate, 387 Wichayanond Road, Chiang Mai 50300