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U.S. Citizen Services

World Wide Caution - April 10, 2014

Information on the Affordable Care Act (ACA) and U.S. Citizens Abroad

Travel Alert for Thailand - February 14, 2014

Security Message for U.S. Citizens: Security in the Deep South of Thailand

April 11, 2014

This is to alert U.S. citizens of a recent rise of violence in the deep south of Thailand in the border provinces of Narathiwat, Pattani, and Yala. Last month, at least 50 violent incidents killed over 30 people and injured almost 40 others. There is the possibility that foreigners, including westerners, may be targeted in this region.

We remind you that the deep south of Thailand has experienced almost daily incidents of criminally and politically motivated violence for several years, including acts attributed to armed local separatist groups. Although the separatist groups have primarily targeted security officials and Thai government interests in the southern provinces, they sometimes target public and commercial areas, including railways and areas where foreigners may congregate.

The U.S. Embassy prohibits its personnel from traveling to the far south of Thailand -- Narathiwat, Pattani, and Yala provinces -- without prior approval, and Embassy personnel may go there only on work-essential travel. U.S. Embassy and Consulate personnel must provide advance notification of travel to Songkhla province, and they are advised to use hotels outside Hat Yai’s central business district. The Department of State urges you to defer non-emergency travel to these areas. If you must travel to these areas, you should exercise special caution and remain vigilant with regard to your personal security. You should be aware that Thai authorities have on occasion instituted special security measures in affected areas, such as curfews, military patrols, or random searches.

We strongly recommend that U.S. citizens traveling to or residing in Thailand enroll in the Department of State’s Smart Traveler Enrollment Program (STEP) at www.Travel.State.Gov.  STEP enrollment gives you the latest security updates, and makes it easier for the U.S. embassy or nearest U.S. consulate to contact you in an emergency.  If you don’t have Internet access, enroll directly with the nearest U.S. embassy or consulate.

Regularly monitor the State Department's website, where you can find current Travel Warnings, Travel Alerts, and the Worldwide Caution.  Read the Country Specific Information for Thailand.  For additional information, refer to “A Safe Trip Abroad” on the State Department’s website.

Contact the U.S. embassy or consulate for up-to-date information on travel restrictions.  You can also call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries.  These numbers are available from 8:00 a.m. to 8:00 p.m. Eastern Time, Monday through Friday (except U.S. federal holidays).  Follow us on Twitter and Facebook, and download our free Smart Traveler iPhone App to have travel information at your fingertips.

The American Citizen Services Unit of the U.S. Embassy ( is located at 95 Wireless Road in Bangkok, and can be reached by calling 66-2-205-4049, or by e-mailing The Embassy’s after-hours emergency telephone number is 66-2-205-4000.

The U.S. Consulate General in Chiang Mai ( is located at 387 Wichayanond Road in Chiang Mai. The American Citizen Services Unit of the Consulate General can be reached by calling 66-53-107-777 and by e-mail at The after-hours emergency telephone number is 66-81-881-1878.


The Consulate’s U.S. Citizen Services unit provides a range of services and information to U.S. citizens living and traveling in northern Thailand. The most common services we provide are listed both below and to the left. Emergency contact information is listed to the right. If you do not find what you are looking for from the links below, please check the A to Z link to the left.

  • Emergency Assistance.  To report the death, arrest, or serious illness or injury of a U.S. citizen in Northern Thailand.   
  • Birth of a U.S. Citizen.  How to apply for a Consular Report of Birth Abroad and first U.S. passport for your new baby.  
  • Death of a U.S. Citizen.  A death in the family is harder when it happens so far away.  Here’s what to expect when a U.S. citizen dies in Thailand.
  • Federal Benefits.  We can help you access benefits provided by the Social Security Administration, the Department of Veterans Affairs (VA), or other agencies.  
  • Getting Married.  If you get married in Thailand, here’s what you need to do to make it legal.
  • Legal Matters and Arrest.  Information on Thai legal procedure, including information about immigration violations.
  • Notary Services.  The Consulate provides services similar to those of a notary public in the United States.  We also provide documents that you might need for Thai immigration or to get a Thai driver’s license.
  • Passport Services.  How to apply for your first U.S. passport, renew your expiring U.S. passport, or replace a lost or stolen U.S. passport.  Or, you can Add More Pages to your valid U.S. passport
  • Professional Services.  Though we offer many services at the Consulate, there are some things we can’t do.  Here’s where to find a doctor, a lawyer, a mailing service, or a translator.   
  • Smart Traveler Enrollment Program (STEP).  Let us know that you’re here!  Signing up for STEP allows us to contact you in an emergency or share information in a crisis.  
  • Safety and Security.  Important information for U.S. citizens living and traveling in Thailand.
  • Taxes.  Information on U.S. federal tax matters, including how to apply for an Individual Taxpayer Identification Number (ITIN). 
  • Thai Visas.  Information about Thai visas for U.S. citizens, including retirement visas.
  • Voting Assistance.  Though you’re outside the U.S., you still can vote in U.S. elections.  Here’s how to register and vote absentee.

To provide consistent and equitable service to the many U.S. citizens who live in and visit northern Thailand, we use an appointment system for all of the non-emergency services listed above.  To make an appointment, please visit our ACS Appointment page.

Can’t find what you need on our website?  Contact us:


  • Emergencies During Office Hours
    7:30 a.m. to noon.  1:00 p.m. to 4:30 p.m.
    Calling from inside Thailand: 053-107-777
    Calling from U.S.:  011-66-53-107-777
    Calling from other countries outside Thailand:

    Emergencies After Office Hours or on Weekends / Holidays (Thai and U.S.)
    Calling from inside Thailand:  081-881-1878 (Duty Officer)
    Calling from the U.S.: 011-66-81-881-1878 (Duty Officer)
    Calling from other countries outside Thailand:
      +66-81-881-1878 (Duty Officer)

    If unable to reach the Chiang Mai duty officer after hours, call Embassy Bangkok:
    Calling from inside Thailand: 02-205-4000
    Calling from U.S.:  011-66-2-205-4000
    Calling from other countries outside Thailand:

    These phone numbers are not for visa inquiries. Please reserve these numbers for true emergencies only.  If you call about a situation that is not an emergency, we will ask you to contact us via the non-emergency methods below.

    Location: U.S. Consulate General, Chiang Mai, 387 Wichayanond Road, T. Changmoi, A. Muang, Chiang Mai 50300 THAILAND

    The Consulate is located approximately 3 blocks east of the northeast Corner of the moat around the old city, on the west bank of the Ping River, and directly across from the Chiang Mai Municipal Building. The entrance for U.S. Citizens is on the north side of the Consulate.

    FOR NON-EMERGENCY U.S. CITIZEN SERVICES: We handle routine services, such as passport services, notarials, and federal benefits inquiries, by appointment only, on Tuesday and Thursday.  Please visit our ACS Appointments page to make an appointment for non-emergency services.  Also, please visit our Services and Information page to review the application procedures and fees for routine services.

    FOR NON-EMERGENCY U.S. CITIZEN SERVICE INQUIRIES: You may email us at  Before doing so, however, please visit our Services and Information page.  The answer to your question might already be there.

    For additional information, please see the links to the left, or the A-Z information tab to the far left.